top of page

PROFESSIONAL EXPERIENCE

SENIOR BUSINESS INTELLIGENCE ENGINEER


HyreCar Inc,
Los Angeles, CA

January 2023 - May 2023

  • Managed a team of 4 to develop and implement new data models to support business intelligence by developing statistical models and regression functions using Python libraries.

  • Developed Spark applications using Spark SQL in Databricks for data extraction, transformation, and aggregation (ETL) from multiple file formats to uncover insights into the driver/owner usage pattern.

  • Created and maintained interactive dashboards and reports using Tableau and Power BI to monitor key performance indicators (KPIs) and provide insights to senior management and stakeholders.

  • Analyzed driver & owner data to derive patterns and identify opportunities for improving customer satisfaction scores and increasing customer retention by 3.5% in Q1 2023.

  • Identified potential risk and fraud credit card transactions worth $125K by analyzing claims and insurance data while implementing strategic initiatives, policies, and operational decisions with senior management.

SERVICE MANAGEMENT ENGINEER


ServiceNow
Orlando, FL

August 2021 - January 2023

• Collaborated with IT managers to identify and define business problems for the Customer Support team to increase customer satisfaction across various ServiceNow platform domains. 

• Collected customer data from various CRM sources and built quantitative and analytical models to report client satisfaction trends across ServiceNow’s enterprise platform and making recommendations to the development team for potential bug fixes in the Problem management & Incident management space. 

• Collaborated across multiple teams to build interactive reports & visualizations in Tableau to measure the performance, frequency and severity of support tickets received by the ServiceNow Customer Support team while presenting the findings to senior executives. 

• Collaborated across multiple global teams of developers and engineers to create online content for training purposes, as well as to address customer needs and improve product functionality. 

• Contributed to the development of support documentation, including knowledge base articles and FAQs. 

SENIOR DATA ANALYST


University of Miami
Miami, FL

April 2020 - August 2021

• Performed data analysis using statistical techniques and predictive modelling to identify trends or patterns in datasets and recommend actionable insights for fundraising operations. 

• Established analytical framework in the team by building ad-hoc SQL queries for data extractions and analyzing as well as deriving insights by creating pivot charts and tables in Microsoft Excel. 

• Utilized SAP HANA to implement complex data integration pipelines, transform and load datasets, and optimized data flows for efficient processing. 

• Single-handedly built interactive dashboards in Tableau to automate monthly and quarterly reporting systems for senior executives. 

• Collaborated across multiple teams in the division to optimize data workstream in the data warehouse by defining and tracking KPIs. 

• Successfully contributed to an annual Giving Day by suggesting customer segments using predictive modelling in Python and targeting potential donors leading to an increase of donor count by 12.3% raising a total revenue of $1.5M. 

DATA ANALYST INTERN


AdventHealth
Orlando, FL

August 2019 - December 2019

• Acquired raw data from primary sources, pre-processed it using Python libraries, created visualizations using Tableau, and developed internal websites using Microsoft Sharepoint.  

• Understood client requirements for building new Microsoft Excel macros and worked on creating Pivot tables and charts.

bottom of page